Archive for blogging

Democracy and the Web: the UK gets it while America tries to control it.

// July 25th, 2009 // Comments // blogging, emergent, interesting, perspective

I read yesterday that twitter has been banned from the White House. In the post, Marshall Kirkpatrick joked that this could be a reason we haven’t seen much from Obama’s twitter stream recently. I must admit however, my initial reaction was sympathetic with the White House for pragmatic reasons, though the attitude of the Press Secretary’s attitude towards “twitterers” did raise the hackles. It makes sense to be secure in the White House, to make sure people aren’t saying things which could be dangerous or cause scandal through carelessness. “Loose lips sink ships”, don’t they?

But I think there is a wider idea here, which I think I’ve glimpsed between the lines.

about 8 hours ago from Tweetie...

about 8 hours ago from Tweetie...

twitter is used around the world to announce what we eat for breakfast. I use it to pass on little observations, like you might to a room full of mates, when there isn’t anyone there to share with directly. News of Michael Jackson’s death reached me via an off-colour joke on twitter. These are uses for a technology which it would be difficult to commend.

However, I also use twitter to share news. When my grandfather recently passed away, I received dozens of messages of encouragement and sympathy. Several of us here in Shropshire organise a monthly get together to network and discuss tech-trends and the work we do through the @shropgeek. Important announcements at work, and shared interest groups often rely on twitter for their spread and response, and I’ve had customer service reps from big companies personally respond to my feedback. Of far more significance, the government of Iran was unable to stop twitter, allowing its citizens to tell the rest of the world what was going on when all other forms of communication were censored, blocked, or monitored. And citizens from around the rest of the world responded.

twitter is a medium, and suggesting someone is petty and fatuous because they use it is like suggesting everyone on TV is unimportant or vain. There is no connection between the inane talk-show host and the investigative journalist or head of state! The point is in the message, not the vehicle. But, the point this raises in my mind is that twitter, and other forms of web-enabled channels make for a high level of transparency, and I don’t think the US (in particular) is a power who likes transparency at the moment.

This has lead me to question what I think of the use of web-media by politicians and important figures, particularly in the US and UK. It makes me wonder whether the “Loose lips” philosophy is misguided in the modern world. You see, closing channels, blocking communication, and monitoring messages suggests a democracy that doesn’t trust its citizens with the truth. Sure, there are controls and securities which must be in place, and I’m not suggesting for a moment that every clerk should have a constitutional right to twitter state-secrets…

…or am I?

You see, the United States is global super-power on par with, and probably only directly comparable with great states of the past called Empires. The notion of an emperor of the US would chill the blood of most of my family, and thinking of the US as anything but a “democracy” is practically heresy. After all, citizens’ rights are ensconced in the very foundation myth and history of the US itself. “We hold these truths to be self evident, that all men are created equal…” begins a letter to a despotic monarch, sparking off the touch-pad for liberating men from the rule of figureheads, class and social bondage. But part of this very myth* that the Republic, “of the people, by the people and for the people” should be based on citizenship trusted to look after themselves and even take up arms to defend their status as such citizens. There is a deep-running notion in the American psyche that if the government were ever to get too big for it’s boots, it is the right—nay, duty—of her citizens to act to reduce her power.

But I don’t believe the US is a state that can be corrected by its citizens very effectively at all. I think of the complexity, size, presence and byzantine nature of the US Government, and I feel disconnected, small, and powerless to change anything. Over the past decade, in the name of security, Americans put up with reductions in liberty, and I think this principle is bleeding through the cracks in the facade of governance. Blocking channels is saying: “we don’t trust you”.

What would a country look like where the public had access to the vast majority of government information? Where government officially made use of the media its citizens used? Where government officials were held accountable via the various media whenever they were caught being mis-represented?

Oddly, I think it’s the UK.

The “traditional” media here are a powerful force. It is seen as a near human right to have intimate news of public officials and dealings, and watching politicians being interviewed by members of the press is like eaves-dropping on a job interview or witnessing a cautious father’s first meeting of a prospective suitor for his only daughter. The press is a force to be reckoned with here, and it’s not seen as the trustworthy force itself, but is is composed of citizens, not officials.

Does this scandalise the government? Yes… and no. There is a very different attitude toward elected officials here, which doesn’t translate easily to American. A Member of Parliament is legally referred to as “Honourable Member”, but the “honourable” is not taken as read by the average Brit. For decades, for example, Members of Parliament have enjoyed a system of expenses whereby they can claim for nearly every cost of living: from second homes to food and utilities. The true level of this feeding-trough has recently been blown wide by the press (who subsequently have been enjoying their own self-congratulatory feast, but that is another post.)

But, I think the UK get the web, probably because it’s used to dealing with powerful media. I follow Number 10 Downing Street (the metonymic residence of the Prime Minister) on twitter. No 10 doesn’t say much, and I don’t think it’s going to expose any state secrets, but I like the fact that it’s there to be engaged. The Office of Public Sector Information (OPSI) hosts an important blog which outlines the government’s plans to expose public data for normal, every-day citizens to have a play with and to see what’s going on.

And, in the last few weeks, the Prime Minister himself has turned himself around almost 180º in my personal opinion. He represents a party for whom I have less time than either of the other major contenders, and I’ve rather lazily accepted him as an incompetent oaf. But, he’s finally earned my pint and invite to dinner, if not my vote (if any of his secretaries are reading this, just tweet your acceptance, and I’ll find some pheasants and Pinotage). A few weeks ago, he appointed Sir Tim Berners-Lee to a Parliamentary advisory role with the explicit intention of opening up and pushing public data online. This is a major point, because it leads to transparency through public accountability. There seems to be a movement for Parliament to see public data as belonging to the people who bought it with their taxes, and this seems to be the most democratic way to see it. His recent TED talk also made me think he’s got a lot more to say than he perhaps has to date; though I think many of his points raise more questions than they answer.

Much has been said in the online world about the new American administration’s use of social media and the web to mobilise supporters during the election. But there hasn’t been much since. President Obama launched data.gov, but there is very little data there. I think the web is seen as a tool for messages, as a part of a bigger campaign, and as a security breach. It’s something to be used with your own agenda, and only under one’s own strict parameters. And, perhaps most non-democratically, it’s been used to broadcast and to cajole—It has not been used to engage. The fact that social media have barely been touched since the election could point to a wider attitude that citizens only matter for the brief time they’re required to vote.

The UK has already exposed much of its public data, and it’s planning to publish more and more as Linked Data (machine-readable, immediately useful resources), and it’s made plans to be more open, grasping the web and the transparency it’s brought through the hard lessons that spin is impossible with a well-informed citizenry, and on the Open Web, there is less room for your own message than there is for humanity.

*mythos is greek for “story”, and it is from that perspective I use the word myth: that it conveys the notion of a commonly-held understanding, not that it is entirely fantastic or without truth.

Wordpress Woes

// July 6th, 2009 // Comments // blogging, tech

bench removed for maintenanceSo, Wordpress 2.8 is great! I love the interface, the drag/drop, the ajaxed admin area and loads of other features. Unfortunately, it’s also broken.

My problem occurs when I update plugins. Whenever a WP plugin needs updating, the automated system has failed to reactivate it every single time. Unfortunately, it also removes the plugin entirely, leaving  me without that functionality. This is particularly annoying when it removes tracking codes, so I can’t see how many folks have been on my site!

So, I’m going to have to reinstall it from scratch. If the theme is jumpy, or something’s missing, it’s probably for that reason. Hopefully, it’ll all be back up and running soon, with plugins working nicely, and all my content secured.

… hopefully!

Image: “Bench Removed for Maintenance” by andyrob Creative Commons Licensed via flickr.

Outsourcing Lunch

// April 12th, 2009 // Comments // blogging, perspective, tech

There are many things I want to do to improve the way I live. My little plot of the world should be made greener through fantastic gardening skills. My waistline should be happily withering while my biceps should be steadily broadening—despite the physical reality that I’d entirely lose my middle that way. Dinner parties should be thrown matching an excruciatingly-chosen bottle of wine with exquisitely-prepared, locally-sourced, organic food followed by exciting coffee preferably prepared using some seldom-seen flavour-extracting gadget.

The reality is that I tend not to have much time to get the very basics of social-acceptability complete before forcing myself to sleep. Much of this is by choice, no doubt.

Facts: I’d rather read than sleep; I’d rather train the dog to retrieve three different dummies than wash up; and I’d rather cook an exciting dinner than pack a mundane yet healthy lunch.

Much of the time I have, however, is spent working and travelling to work, and trying to get done the things I (and my wife) feel need to be done. A bit of gardening to keep the neighbours from tutting, a bit of washing up so dinner can be made, and walking/training the pup so he doesn’t go mental and eat the cat, our house and the whole world…

I have realised, over the past few weeks, that much of my lifestyle is dependent on a web-connected world. That last sentence reads a bit like an obvious reality from a blogger and someone employed in web innovation; but I mean more than just “My job is dependent on the web”. I work from home half the week rather than commuting the 60+ miles to the office every day; and this requires web access, a vpn connection to work, and various communication services. But I also live in rural Shropshire, and tend to do most of my shopping online. I phone my family back in the states via Skype and keep in touch with friends, colleagues and acquaintances on Twitter. I even plan meetings, arranging transport and buy any travel tickets online. It would be impossible for me to live here and work as I do without a web-enabled life.

The web is part of this lifestyle, though, and there is actually more to this “connected” living than just the links on the web. You see, there is something more about organisation involved. It’s not just that I have a connection to a retail site, but that they’ve innovated their organisation to the point that I can buy most of what I need and want, have it delivered to my door the next day, and still save money and a HUGE amount of time. These connected companies (more in another blog post, probably) are taking advantage of scale to bring a service to web-enabled shoppers.

But its only recently that more interesting services have begun to spring out of this connected cloud of companies. I’ve talked about kiva.org, which organises charitable micro-finance loans through the medium of web-connection and building upon the shoulders of giants like PayPal, who were early innovators in organising payments online. But what about little things? Sure, we can change the world, but can we make a difference to, for example, how we eat tomorrow?

Enter: graze.com. Rob at the office jokingly calls them SaaS (Snacking as a Service). Graze sends a box of healthy and tasty snacks through the post to arrive on subscribed days of the week (i.e. I have mine delivered to the office on Tuesdays, Wednesdays, and Thursdays). Graze mixes fresh and dried fruit with nuts and other healthy snacks, for £2.99/box including postage. This is great, healthy food delivered regularly to my desk in time for lunch for less than £3/day!

Graze mixes a few recent innovations to produce this service. Rob’s comment surfaces the “as a Service” ethic, which essentially fills a particular need on a subscription business model via the web. It’s also reminiscent of jukeboxes or music subscriptions applications like Spotify or even iTunes, in that you can choose the level of detail you want to use in organising your snacking, or you can simply “shuffle” them, being surprised but putting no effort into planning.

The long/short? I’ve actually saved money, because I no longer pop out to a petrol station to spend £4 on a barely edible sandwich and snack. I feel better, because this food is actually, truly great for me and It feels nice to eat something light but sustaining when sitting at a desk for hours. I don’t skip lunch, so I’m less inclined to trough when I get home, and all by simply outsourcing my lunch!

What else needs organising in life? Tidying as a service? No? Clothing? Wardrobe as a Service? Ooh, if anyone wants a startup, I’ve got a great idea for a service that delivers clothes perhaps monthly to keep your wardrobe refreshed, or allows for special days (weddings, balls etc… too). What would you outsource, and what service would you provide?

How not to communicate

// March 1st, 2009 // Comments // blogging, tech

As you know, I’ve been emailing my ISP recently to find out why my connection drops every evening to around 500k. Following every email I’ve sent since January, I have received this automatic response (ISP name removed, for now…):

Hi,

Thanks for emailing us.

Our Broadband team have received your email and will get back to you in the next 48 hours. We’re sorry to say that we’ve received more emails than normal over the past few days and this is why it might take us a bit longer to reply to your email.

Our call centres are also very busy just now so please don’t call us for an update on our email reply. Don’t worry, we’ll get back to you as soon as we can.

Thanks for waiting.

In the mean time, why not check out our broadband help pages…(link)

A few notes on why this is unsatisfactory:

Firstly, an automatic apology (“we’re sorry to say”) means nothing; and I would advise any customer services to not include one. It is cut from the same cloth as the oddly cheery recorded announcements broadcast at rail platforms: “We’re sorry to announce that the **** service to Manchester has been delayed by 45 minutes. We are extremely sorry for this delay.” It raises the blood pressure with its disingenuousness.

Secondly, to say you’ve received many extra emails is foolish in the extreme. It puts me in the role of one in a mass of unhappy customers who must all be receiving the same service; and I feel more than ever like shopping elsewhere. Additionally, an automatic response saying “over the past few days” for two months is hardly accurate. In fact, it’s a lie. If it’s been higher than “normal” for that long, it’s a new normal. Gradually, the meaning becomes something like: “We receive many, many emails of this nature each day—far more than we’re prepared for; and we’re don’t see this as a problem. We are happy with the level of service we supply enough not to expand our team. Join the club, and we’ll get back to you, eventually.”

Thirdly, the opening paragraph is contradictory. One cannot promise 48-hour turnaround in one sentence, then follow it with a sentence explaining it might take a bit longer. It illicits the thought pattern: “Longer than what? Longer than 48 hours; then you shouldn’t say it. Longer than expected; then I will expect less than 48 hours and be disappointed if it is around two days.” It doesn’t make sense.

Moreover, this email abruptly cuts off communication channels with the users: “Our call centres are also very busy just now so please don’t call us”. This is a slap in the face, especially for someone experiencing connectivity issues. I cannot stress enough how important it is to be open with customers, even for a large service provider. Perhaps, actually, especially for a large service provider. Telling customers in need of support not to phone is extremely unadvised.

I will not go into the grammar (team is singular, I therefore expect “Broadband team” to be predicated by the singular stative verb: has; and why is Broadband capitalised?), for this way lies pedantry (and I don’t want anyone even more pedantic pointing out all my mistakes!)

This is the first communication your customer receives after a complaint, it should be crafted with care. It’s not just an automatic reply; it’s the immediate face of your company. And, as it stands now, it’s not an attractive face at all.

I’d be more than happy to outline suggestions for such an email, and I welcome comments.

25 things about me

// February 28th, 2009 // Comments // blogging, interesting

Got one of those tagging tasks from Facebook. This is the first one I’ve done, and I thought it was interesting; so I thought’ I’d post it here. Feel free to do one of your own and ping back here:

To do this, go to “notes” under tabs on your profile page, paste these instructions in the body of the note, type your 25 random things, tag 25 people (in the right hand corner of the app) then click publish. You can also “save drafts” so you don’t have to work on this all in one sitting25 Random Things About Me

Rules: Once you’ve been tagged, you are supposed to write a note with 25 random things, facts, habits, or goals about you. At the end, choose 25 people to be tagged. You have to tag the person who tagged you. If I tagged you, it’s because I want to know more about you (no pressure, if you want to write one, write one, don’t do it cos this thing tells you to!).

  1. I was born in Ft. Collins, a university town in northern Colorado.
  2. I dislike very few foods. indeed I can only think of one dish I would not eat.
  3. I hate flying; in part because of fact 4, but for other reasons as well.
  4. I am afraid of being in high places. Some call it an irrational fear, but I have yet to grow wings, so find it rational enough.
  5. I was born with such light-coloured hair, it was virtually pink.
  6. I have a tendency to over-explain, rather than letting my statements…
  7. I am picky about the films I watch, and consequently, haven’t seen many lately.
  8. The key I most use is the backspace key, followed by the left-arrow for correcting thoughts as I type.
  9. I don’t really have a favourite colour.
  10. I tend not to like yellow very much.
  11. I prefer trains to cars, but very much enjoy driving.
  12. I am distressed to the point of insensibility by some things; and this makes me feel older than I am. Currently, I am 56; and inexplicably of high military rank.
  13. I am often accused of linguistic pedantry.
  14. I tend to disagree. I think this is too easy a reaction to anyone who understands grammar.
  15. I often misspell grammar.
  16. I make my living by thinking about other ways of doing and saying things, then writing them down. In other words, I work with concepts, the abstract, and writing.
  17. Inconsequential things bother and exercise me more than important things.
  18. I very much like dogs.
  19. I enjoy creating, both with words and with images.
  20. I have sold a painting in a coffee house. I have, so far, a 100% success rate for my art.
  21. I enjoy semantics. Meaning is important to me.
  22. I love thinking about things, in abstracts. I love metaphorical explanations of the way we think.
  23. I dislike playing most games, mostly—I think—because I don’t see the point in winning an inconsequential game. This includes winning games. I simply do not experience much joy in winning on arbitrary terms.
  24. I don’t understand why women need to know so many details about certain topics: child birth, for example.
  25. My middle name is only an initial. It doesn’t stand for anything at all.

First ever iPhone post

// January 14th, 2009 // Comments // Apps, blogging, tech

Ok, so I thought I’d try something. I thought I’d try writing an entire post on an iPhone. I’ve downloaded an app… Think it’s ingeniously called something like “blog writer”. I can tell that my typically long-winded style and use of punctuation will be a killer here!

Surprisingly, however, this feels easy. Whether that’s the second pint talking, however, would require further experimentation.

I should say: it’s easy enough to TYPE. Thinking at the same time, I feel, will take some time. So, my devoted reader, you’re in for a treat of mindlessness…

Still, it’s as well getting used to using mobile interfaces, I think. With it being this painless to finally BE online through such a small portal leads me to think it’ll be a limited time before this is the default for simply connecting.

Now, this isn’t THAT easy… It is so very much faster to type. But, this is fine, and it’ll only get better. However, there are some things which are necessary for this to be my default:

*I need the use of all my fingers. This screen is fantastically good-and I find it very much better as an interface even than my beloved trackball. But the keyboard… It’s too slow.

*Faster app switching. This will surely improve with time, but it’s a bit of a train-of-thought killer.

*Copy/paste. I mean: Come On!

*Finally, the way to navigate among text is to hold one’s finger somewhere near the text, and drop the resulting cursor somewhere near the letter. Arrows alongside this would be very useful.

So, there you have it: my first iPhone post. Not sure I’ll rush out to to it again. But it’s possible. I need more practice with the interface, but I’m not sure if I will.

One last thought: there’s limited to no file handling. This is a mistake, I think. I would very much hate to lose this much thumb-written text now…

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