Zach Beauvais Online

Sometimes I come across a site and have to wonder what the designers, consultants, marketers, management teams and everyone else involved were thinking when they signed off on the project. The sting is that much worse when it’s a re-design of a well-loved site.

Well, the brains behind the new BBC iPlayer layout have failed, miserably! The new design is cluttered and lacks the wonderful functionality of the older sidebar. Its ease of use is completely gone in favour of… something? I have no idea what benefit the new layout brings. There is no additional feature set. It doesn’t DO anything different.

I have two major concerns with it:

1. It’s cluttered.

The benefit of the original iPlayer was an ease of use and elegant design. It was simple to find a programme, easy to play it, and easy to find related content. They have now juxtaposed radio and television programming, littered the screen with unfathomable boxes, and made the filtering by category bloody difficult. Its main content doesn’t fit above the fold, making its screen real-estate poorly-used even though there is much more content on display at one time. The wonderfully-simple method of sidebar filtering is gone in favour of some myspace-esque scatter-box setup. It’s complicated, un-elegant, and supremely difficult to use.

Poor effort, badly done.

2. It’s ugly. I know this is subjective, but the actual player doesn’t fit well in its space.

I have come to the conclusion, after being without a car for five years, that travel by rail in the UK is just about the most infuriating process you can undertake on a regular basis. Every day, one of my 6 train journeys to or from work will fail in some way or other. Either there will be a delay, a last-minute platform change, a cancellation… something goes wrong.

Looking at the complexity of the rail network, it’s not surprising that it doesn’t always run exactly right. However, since I can pretty much guarantee that my train journey to work or back will be compromised in some way, I’m starting to wonder. There is no ‘normal’ service, you see. It’s a myth that the trains usually make it on time. Perhaps it is more than 50% of each leg of any given journey… maybe. But at some stage in every multi-sectioned journey I’ve had, some aspect of the trip fails.

II’m beginning to wonder what could possibly fix this situation. I’m told daily by an electronic voice: “I’m extremely sorry for the severe delay to this service.” I wonder what rail executives hope to achieve by creating an automated apology system? It’s not exactly like it’s a good value for money trade-off either. Train travel is bloody expensive, and it doesn’t work the majority of the time.

Maybe executive heads need to roll, maybe a huge infusion of public money needs injecting into the system, maybe… they need a change of perspective. If they measure every individual step in a day, they might come to the conclusion that they’ve failed n number of times.

I’m afraid my old site decided it didn’t like me any more and broke. I was in the process of updating the theme when my broadband connection dropped. I have no idea which file/s were corrupted, but I decided to simplify the blog.

This is not the theme it will remain, it’s boring and narrow. If you have any suggestions, please feel free to leave comments (I’m working on a contact form!)

Thanks and sorry for any inconvenience: I assure you, it was worse for me