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Posts Tagged ‘the Times’

Selfish Web Users

Rubbish! by dogbomb (flickr)

The BBC reported a few days ago that:

Web users are getting more ruthless and selfish when they go online, reveals research.

The idea is that people are using the web to get things done, and don’t seem to notice that service providers want them to stick around. They even get tetchy with intrusions or ‘widgets’.

I agree, to a certain extent, with this statement—that people are impatient with adverts on sites. However, I’m not sure if I feel this article is that well informed. Yes, it is backed by Jakob Nielsen (so-called “Usability Guru”); which means it’s founded on stable research etc…

But, what’s a widget if not a short-cut to a result? An Amazon widget on a site is basically a way to buy a product without the need even to visit Amazon.co.uk. I don’t think it’s helpful to lump all widgets together on this one. Most widgets are functional—In fact, I’d go so far as to say that a non-functional widget is just a banner-ad.

It IS annoying when your browsing is interrupted with a flash game or advert placing itself over your text or form. It doesn’t help me make a decision, and actually puts me off that particular site. The Times Online had a long-running Land Rover ad which drove over the page, stopping me from reading. Since when is a Land Rover Discovery 3 an impulse buy?

What this article fails to notice is that users are doing exactly what they’re supposed to do: use. The internet is usable now. People can think to themselves: “I’d quite like to buy an iPod, right now.” Within a minute, they can have a confirmation email and estimated delivery date in their inbox. This is using the web, and I think it’s not so much a ‘ruthless’ thing or a ‘selfish’ thing. You expect to buy what you’d like in a supermarket, and no one would call you ruthless for not setting up camp there for the afternoon. I know I like to spend as little time in Tesco as possible, and I don’t think anyone who considers me selfish or ruthless does so on account of that.

This is actually an issue of usability and confidence. People are more confident in their ability to purchase, find information, and network online. The majority of my book, electronic, and increasingly household purchases are done on amazon.co.uk. I check my calendar on Google before confirming appointments, and I even check people’s statuses on Facebook to see how they are. This is confident, comfortable use. I don’t need to spend an hour on a site when I can get the info I need in my RSS reader (Vienna, it’s brilliant!), but I still want the content.

I’m also still open to relevant advertising… If I’m after an iPod, I don’t mind being shown iPod accessories, especially discounted ones. I don’t mind being recommended a new book by a previously-read author. But, I do mind being shouted at by banner-ads and I tend to ignore them.

Having worked in online marketing, I couldn’t imagine a less-useful tactic than plastering your content with splashy ads and irrelevant content. It’s not helpful or usable, and goes against the grain of how the web works. It’s an open garden, and it’s rude to litter. This does not mean we’re ruthless, we’re just getting better at keeping our spaces clear and useful.

There’s the bin, put your Flash-ads in on your way out of our park, mate.

Image: “Rubbish!” by dogbomb from flickr200805271115.jpg

 

Jacqui Smith’s New Immigration Measures are a pointless Gesture…

Blogging about politics can be a bit of a mixed bag, so we’ll see how it goes. I want to avoid polarising talk, tabloid tactics, and FUD (Fear, Uncertainty and Doubt). Instead, I’d like to discuss the latest raft of changes which seek to make immigrants ‘more British’ before offering them citizenship.

Personal Perspective

First, and as a matter of context: I am an immigrant. I was born and raised in Colorado, USA, and have lived in the UK for the last 5 years or so. My national identity, however, is a more complicated matter. I resonate politically better with Britain than the United States. I admire more British personages than American (probably due to the fact that the only great Americans I can think to name are either dead or long dead…). I laugh at British comedians, and listen to Radio 4. I queue. I share the occasional withering glance  with my fellow public transport passengers whenever a tourist declares loudly that something is cute or quaint. I even say: "Oh, excuse me, sorry" when someone else runs into me at Sainsburys, and I say "Cheers" or "Ta" even when someone should be thanking me.

This has put me in an interesting position at times. I have been part of conversations when the other party doesn’t actually know, or momentarily forgets, that I grew up singing The Star-Spangled Banner before watching baseball.

"Well, I think Americans are rude and ignorant".

"Oh?" I say.

"Yes, they’re always going on about how small everything is and they don’t know where Somerset is."

"I know where Somerset is, and I have been asked where Shropshire is by Londoners," I reply.

"Oh, but you’re different. You’re not really American. You don’t have an accent… and you’re don’t think I’m cute.

"Quite"

Immigration in the UK

I get the feeling that many mainstream British ideas are fairly far removed from immigrants as people. There is a distinct themness about immigrants, and I think this notion is exploited by politicians and commentators who have to justify their cynical existences. Over the past five years, I have learned that immigration is ranked among education and health in the national psyche, and politicians who want need to be seen doing something can easily turn to immigration policy for support. This national concern for immigration is baffling.  According to the National Statistics Office, less than 10% of the UK population were foreign born in 2006. (In the US, for the same year the number was nearly 14%). So, less than one in ten people in the UK are foreign born, and even fewer of those have recourse to public funds, yet this ranks among Education and Health?

I can see that there is cause for thought, cause for discussion, but not cause for concern. A study for the OECD stated: “the ratio of immigrants (no matter how defined) has grown steadily in all Western European countries considered, except Belgium.”1 So, immigration is definitely on the rise, and I don’t debate that. However, most of them have the sense not to move to Belgium so they can’t be all bad. The flip side of this is that immigration has actually increased the UK economic growth rate, according to the TUC. There is, I feel, cause for concern in that the general public does not understand immigration all that well as outlined by a brilliant article from the sometimes-inflammatory Independent: "Lies, Damned Lies and Immigration".

Now, what has really got me angry is the new scheme from Jacqui Smith, Home Secretary, that immigrants will have to work harder to "earn their right to become UK citizens".  (Press Coverage: Telegraph, Guardian, Times and BBC) and it includes increasing the time before a migrant can be naturalised and an increased fee. Gordon Brown has also mentioned, according to Radio 4 reports and the Times (see link above) that immigrants should have to undertake community service to be introduced to the British Way of Life.

Let me explore that a bit:

Money

It costs a fortune to immigrate to the UK. I am American, and chose to move to the UK for love –my wife is British. I like it here, but it is an expensive place to live. Tax is high, services are expensive, and it is required of an Immigrant to pay large sums of money every few years. I should mention that I have been paying UK income tax  and national insurance despite being unable to access public funds for some of my immigration journey and that I attended a UK university after marrying and immigrating, and paid full fees (during the time, around £9k/year) so none of my education was subsidised by any taxes I have paid.

The cost of visas and fees is high, indeed. There is a cost for the initial visiting Visa to get married (currently £500) which lets you stay here for 6 months, without recourse to public funds. You then must apply for temporary residency (£395) which lasts for a couple years. Then, if you want indefinite leave to remain (and if you don’t, you’ll need to sort out alternative accommodation fast) it will cost you £750. I’ve paid each of them, one after the other every few  months or years. The total: £1645, and I’m still not a citizen. If I want to become one, I still have to pay £9.99 for a book on what it means to be British (Ha!), £34 to take a citizenship test (which most UK citizens can’t actually pass) and a massive £655 for the application. Then I’d be invited to attend a citizenship ceremony at which I will be required to pledge an oath, and I haven’t found out if that costs me more yet… new total? £2343.99, and Jacqui Smith wants more. I see this as a combination of four distinct ideas, blended in a dangerous cocktail:

  • A genuine need for money to run immigration services
  • A cash-cow for a cash-greedy government
  • A political scapegoat for opportunistic political figures
  • A Protection Racket, where people who are legally seeking residence are exploited with the threat of having their life plans crushed

British Way of Life

What, exactly did Gordon Brown mean when he said he was thinking of having immigrants doing more in the community? I am assuming he did not mean most of the plumbing, or supplementing the taxes for an aging population. For clarity, let me say that these proposed changes will have no effect on the most discussed group of migrants: Eastern Europeans. They already have access to the country through the EU and do not need to pay all the clearance fees. So, making all the non EU migrants do community service will help them to understand what it means to be British? I would have thought a crash-course in happy slapping or under-aged drinking would have been more apt. How many British people do you know who do community service?The most illuminating illustration I heard about the preposterousness of this was a commentator on Radio 4 who pointed out that Abu Hamza (hook-handed, one-eyed favourite of the Sun headlines and controversial fundamentalist cleric of Finsbury Park mosque) could have been said to have been active in his community, and undertook volunteer work. Gordon Brown’s government has already implemented a Britishness test (see link in previous paragraph) which is so patronising and oblique I don’t know what it is for. Some of the facts you are expected to know (Taken directly off the test site):

  • Where have migrants come from in the past and why? What sort of work have they done?
  • Do women have equal rights in voting, education and work, and has this always been the case? (What does this have to do with Britishness? Do we need to know that we were tardy giving women the vote, that there is still a disgraceful gender pay gap or that women are under-represented in all aspects of public society? Surely we don’t want Migrants thinking about that too much?)
  • When do children take tests at school? How many go on to higher education? (This changes every couple years, drastically.)
  • Do many children live in single parent families or step-families? (Any ideas? Have a guess…2,672,000 dependent children in single parent families, according to the National Statistics Office. Bet you didn’t know that.)
  • How many people belong to an ethnic minority and which are the largest minority groups? Where are there large ethnic communities?
  • And finally, my favourite: Where are Geordie, Cockney and Scouse dialects spoken? (I’d have said North London, where you can hear quite a few more than that, just on one street!)

Finally, Timing

Is one extra year without citizenship going to make any difference to society? The people who want to become citizens have already been inundated with extortionate fees, made to feel unwelcome, and made to wait for more than 5 years for a passport and the right to vote. These people are already here, and cannot have broken any residence laws anyway. It will not effect illegal immigrants, assylum seekers, EU Immigrants, Non-doms (stupid name that sounds like condom every time a news-reader says it!) or terrorists. They will have been working and paying tax, and are likely to work in jobs not filled by Britain’s workforce anyway (According to TUC report). One more year without representation or a passport  is an easy way for Jacqui Smith to appear tougher on immigration without changing the numbers at all. It is a meaningless gesture, which only benefits a small number of wealthy politicians seeking to look tough and adds months of difficulty for normal people.

1: "Labour market outcomes of natives and immigrants: Evidence from the European Community Household Panel", Franco Peracchi and Domenico Depalo, OECD, 2006, p1, Quoted from TUC paper on Immigration, see hyperlink within text.

 

News Online

image For avid news readers, not much beats a classic broadsheet newspaper for quality content and writership. Although I use Google Reader to keep up with the best of the blogs, and sometimes skim Technorati and Digg for new reads, I keep coming back to the consistent content found on traditional newspapers–online. That isn’t to say that everything found at a ‘proper’ news site beats everything on a new media service or a blog. Indeed, many blogs have amazingly-tuned insights and offer the best rants on the planet. But, when you want general news, looking through the often opined views of one-man blogs can be a headache. Much blog content is very focused, and most Digg and Technorati articles lean towards the geeky. I landed some time ago at the Times Online and frequently browse its headlines.

The Times Online has some of my favourite columnists and consistently high-quality comment. Who can resist a rant or opinion from Jeremy Clarkson? Alongside, Lord Rees-Mogg and his ilk of commentators whose opinion I have come to respect (if not always with 100% agreement!) However, I do have a few problems with the Times Online. There is, actually, only one major complaint.

It is so slow!

It boasts its Windows links and utilizes "Live Search" instead of Google, and I wonder if this architecture is what makes it so mind-numbingly time-consuming. Its content is well-positioned and not as graphic heavy as many sites whose load-time is much faster (check out Top Gear for an example of a slow site which is faster!). If you want to view many articles in a single sitting and open up multiple tabs (as I am prone to do) You will find them still loading long after you’ve made a cuppa. I find the layout pleasing, and the ease of navigating its absoultely vast content brilliant; but I can’t get over how slowly I have to navigate these pages. It also doesn’t seem to like Firefox very much (thanks Windows integration?). If you have any better news sites, let me know. It is still worth a look, though, for it simply houses some of the best news content online!

 
© 2010 Zach Beauvais
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