Posts Tagged ‘Web 2.0’

Democracy and the Web: the UK gets it while America tries to control it.

// July 25th, 2009 // Comments // blogging, emergent, interesting, perspective

I read yesterday that twitter has been banned from the White House. In the post, Marshall Kirkpatrick joked that this could be a reason we haven’t seen much from Obama’s twitter stream recently. I must admit however, my initial reaction was sympathetic with the White House for pragmatic reasons, though the attitude of the Press Secretary’s attitude towards “twitterers” did raise the hackles. It makes sense to be secure in the White House, to make sure people aren’t saying things which could be dangerous or cause scandal through carelessness. “Loose lips sink ships”, don’t they?

But I think there is a wider idea here, which I think I’ve glimpsed between the lines.

about 8 hours ago from Tweetie...

about 8 hours ago from Tweetie...

twitter is used around the world to announce what we eat for breakfast. I use it to pass on little observations, like you might to a room full of mates, when there isn’t anyone there to share with directly. News of Michael Jackson’s death reached me via an off-colour joke on twitter. These are uses for a technology which it would be difficult to commend.

However, I also use twitter to share news. When my grandfather recently passed away, I received dozens of messages of encouragement and sympathy. Several of us here in Shropshire organise a monthly get together to network and discuss tech-trends and the work we do through the @shropgeek. Important announcements at work, and shared interest groups often rely on twitter for their spread and response, and I’ve had customer service reps from big companies personally respond to my feedback. Of far more significance, the government of Iran was unable to stop twitter, allowing its citizens to tell the rest of the world what was going on when all other forms of communication were censored, blocked, or monitored. And citizens from around the rest of the world responded.

twitter is a medium, and suggesting someone is petty and fatuous because they use it is like suggesting everyone on TV is unimportant or vain. There is no connection between the inane talk-show host and the investigative journalist or head of state! The point is in the message, not the vehicle. But, the point this raises in my mind is that twitter, and other forms of web-enabled channels make for a high level of transparency, and I don’t think the US (in particular) is a power who likes transparency at the moment.

This has lead me to question what I think of the use of web-media by politicians and important figures, particularly in the US and UK. It makes me wonder whether the “Loose lips” philosophy is misguided in the modern world. You see, closing channels, blocking communication, and monitoring messages suggests a democracy that doesn’t trust its citizens with the truth. Sure, there are controls and securities which must be in place, and I’m not suggesting for a moment that every clerk should have a constitutional right to twitter state-secrets…

…or am I?

You see, the United States is global super-power on par with, and probably only directly comparable with great states of the past called Empires. The notion of an emperor of the US would chill the blood of most of my family, and thinking of the US as anything but a “democracy” is practically heresy. After all, citizens’ rights are ensconced in the very foundation myth and history of the US itself. “We hold these truths to be self evident, that all men are created equal…” begins a letter to a despotic monarch, sparking off the touch-pad for liberating men from the rule of figureheads, class and social bondage. But part of this very myth* that the Republic, “of the people, by the people and for the people” should be based on citizenship trusted to look after themselves and even take up arms to defend their status as such citizens. There is a deep-running notion in the American psyche that if the government were ever to get too big for it’s boots, it is the right—nay, duty—of her citizens to act to reduce her power.

But I don’t believe the US is a state that can be corrected by its citizens very effectively at all. I think of the complexity, size, presence and byzantine nature of the US Government, and I feel disconnected, small, and powerless to change anything. Over the past decade, in the name of security, Americans put up with reductions in liberty, and I think this principle is bleeding through the cracks in the facade of governance. Blocking channels is saying: “we don’t trust you”.

What would a country look like where the public had access to the vast majority of government information? Where government officially made use of the media its citizens used? Where government officials were held accountable via the various media whenever they were caught being mis-represented?

Oddly, I think it’s the UK.

The “traditional” media here are a powerful force. It is seen as a near human right to have intimate news of public officials and dealings, and watching politicians being interviewed by members of the press is like eaves-dropping on a job interview or witnessing a cautious father’s first meeting of a prospective suitor for his only daughter. The press is a force to be reckoned with here, and it’s not seen as the trustworthy force itself, but is is composed of citizens, not officials.

Does this scandalise the government? Yes… and no. There is a very different attitude toward elected officials here, which doesn’t translate easily to American. A Member of Parliament is legally referred to as “Honourable Member”, but the “honourable” is not taken as read by the average Brit. For decades, for example, Members of Parliament have enjoyed a system of expenses whereby they can claim for nearly every cost of living: from second homes to food and utilities. The true level of this feeding-trough has recently been blown wide by the press (who subsequently have been enjoying their own self-congratulatory feast, but that is another post.)

But, I think the UK get the web, probably because it’s used to dealing with powerful media. I follow Number 10 Downing Street (the metonymic residence of the Prime Minister) on twitter. No 10 doesn’t say much, and I don’t think it’s going to expose any state secrets, but I like the fact that it’s there to be engaged. The Office of Public Sector Information (OPSI) hosts an important blog which outlines the government’s plans to expose public data for normal, every-day citizens to have a play with and to see what’s going on.

And, in the last few weeks, the Prime Minister himself has turned himself around almost 180º in my personal opinion. He represents a party for whom I have less time than either of the other major contenders, and I’ve rather lazily accepted him as an incompetent oaf. But, he’s finally earned my pint and invite to dinner, if not my vote (if any of his secretaries are reading this, just tweet your acceptance, and I’ll find some pheasants and Pinotage). A few weeks ago, he appointed Sir Tim Berners-Lee to a Parliamentary advisory role with the explicit intention of opening up and pushing public data online. This is a major point, because it leads to transparency through public accountability. There seems to be a movement for Parliament to see public data as belonging to the people who bought it with their taxes, and this seems to be the most democratic way to see it. His recent TED talk also made me think he’s got a lot more to say than he perhaps has to date; though I think many of his points raise more questions than they answer.

Much has been said in the online world about the new American administration’s use of social media and the web to mobilise supporters during the election. But there hasn’t been much since. President Obama launched data.gov, but there is very little data there. I think the web is seen as a tool for messages, as a part of a bigger campaign, and as a security breach. It’s something to be used with your own agenda, and only under one’s own strict parameters. And, perhaps most non-democratically, it’s been used to broadcast and to cajole—It has not been used to engage. The fact that social media have barely been touched since the election could point to a wider attitude that citizens only matter for the brief time they’re required to vote.

The UK has already exposed much of its public data, and it’s planning to publish more and more as Linked Data (machine-readable, immediately useful resources), and it’s made plans to be more open, grasping the web and the transparency it’s brought through the hard lessons that spin is impossible with a well-informed citizenry, and on the Open Web, there is less room for your own message than there is for humanity.

*mythos is greek for “story”, and it is from that perspective I use the word myth: that it conveys the notion of a commonly-held understanding, not that it is entirely fantastic or without truth.

Future of Web Apps

// July 22nd, 2008 // Comments // Semantic Web, Web 2.0, tech

I’m planning to attend this year’s Future of Web Apps conference in London. Their list of speakers sounds fantastic, and I’m really looking forward to meeting some folks in real life.

I’m particularly interested in this conference for its stated focus on the web community. Just have a look at the Agenda:

  • How to grow and nurture your community
  • Work/life balance or Blood, sweat and tears: Which is the startup way?
  • Colliding Worlds: Using Jabber to make awesome web sites
  • Startups live – An interview with three new European startups
  • How to survive outside of Silicon Valley
Sounds good, doesn’t it?
There are also “Networking Opportunities” there. These sound brilliant despite the rather corporatese description.
They’ve apparently got seats left, and if you book before 4th August, you save £100.
If you’re going, let me know—we can meet up. I can tell you a bit about myself and Talis.

Selfish Web Users

// May 27th, 2008 // Comments // Semantic Web, Web 2.0, interesting, tech, travel

Rubbish! by dogbomb (flickr)

The BBC reported a few days ago that:

Web users are getting more ruthless and selfish when they go online, reveals research.

The idea is that people are using the web to get things done, and don’t seem to notice that service providers want them to stick around. They even get tetchy with intrusions or ‘widgets’.

I agree, to a certain extent, with this statement—that people are impatient with adverts on sites. However, I’m not sure if I feel this article is that well informed. Yes, it is backed by Jakob Nielsen (so-called “Usability Guru”); which means it’s founded on stable research etc…

But, what’s a widget if not a short-cut to a result? An Amazon widget on a site is basically a way to buy a product without the need even to visit Amazon.co.uk. I don’t think it’s helpful to lump all widgets together on this one. Most widgets are functional—In fact, I’d go so far as to say that a non-functional widget is just a banner-ad.

It IS annoying when your browsing is interrupted with a flash game or advert placing itself over your text or form. It doesn’t help me make a decision, and actually puts me off that particular site. The Times Online had a long-running Land Rover ad which drove over the page, stopping me from reading. Since when is a Land Rover Discovery 3 an impulse buy?

What this article fails to notice is that users are doing exactly what they’re supposed to do: use. The internet is usable now. People can think to themselves: “I’d quite like to buy an iPod, right now.” Within a minute, they can have a confirmation email and estimated delivery date in their inbox. This is using the web, and I think it’s not so much a ‘ruthless’ thing or a ‘selfish’ thing. You expect to buy what you’d like in a supermarket, and no one would call you ruthless for not setting up camp there for the afternoon. I know I like to spend as little time in Tesco as possible, and I don’t think anyone who considers me selfish or ruthless does so on account of that.

This is actually an issue of usability and confidence. People are more confident in their ability to purchase, find information, and network online. The majority of my book, electronic, and increasingly household purchases are done on amazon.co.uk. I check my calendar on Google before confirming appointments, and I even check people’s statuses on Facebook to see how they are. This is confident, comfortable use. I don’t need to spend an hour on a site when I can get the info I need in my RSS reader (Vienna, it’s brilliant!), but I still want the content.

I’m also still open to relevant advertising… If I’m after an iPod, I don’t mind being shown iPod accessories, especially discounted ones. I don’t mind being recommended a new book by a previously-read author. But, I do mind being shouted at by banner-ads and I tend to ignore them.

Having worked in online marketing, I couldn’t imagine a less-useful tactic than plastering your content with splashy ads and irrelevant content. It’s not helpful or usable, and goes against the grain of how the web works. It’s an open garden, and it’s rude to litter. This does not mean we’re ruthless, we’re just getting better at keeping our spaces clear and useful.

There’s the bin, put your Flash-ads in on your way out of our park, mate.

Image: “Rubbish!” by dogbomb from flickr200805271115.jpg

sliderocket: Powerpoint on the web

// April 7th, 2008 // Comments // Uncategorized, Web 2.0, interesting, review, tech

image I read about sliderocket over on R/WW, and at ZDNet, today, and signed up for a Beta. While I’m waiting for them to send one out (I hope) I’d like to talk a little about why I love the idea of this product.

Firstly, I was recently tasked with conducting a 40-minute presentation. This is something I was quite excited to do, since it was about the Semantic Web, but I didn’t have any presentation software on my PC. I downloaded a copy of OpenOffice, which has a presentation application built in, and found it ironically bland for an app called ‘Impress’. I know, as a person of geekish persuasion (I’m only half-geek, on my father’s side) I shouldn’t give a toss about what an application looks like, but should focus entirely on what it does and how well. But this is a presentation–aesthetics is what the software was written for. I’m not crunching numbers or writing code, I’m standing up in front of people discussing an exciting topic, trying to put forward a well-polished talk. I want my slides to reflect that–they need to add to the talk, and they can’t do that if they’re boring.

Not only this, but I find OpenOffice’s Impress seemed to have loads of options in random places, and a difficult-to-follow system of preferences. It has dozens of background settings, but it’s like pulling teeth to get a gradient you like.

Eventually, I downloaded a trial of Microsoft’s Powerpoint 2007 and found it much, much better. It’s easy to use, simple-to-navigate, and aesthetically pleasing. It’s huge downside, however, is that it’s expensive.

Now, having seen sliderocket’s site, and had a look at their demo presentation, I’m struck by three things. First, it’s gorgeous! The actual presentation is stunning, and eye-catching and flawless. This is desperately important for a presentation app.

Secondly, because it’s a web app, it can incorporate web-features natively. Granted, I find it hard to think why I’d need a hyperlink in a presentation (I’m there, pointing to it, after all), but it offers import assets from Flickr and other web-tools. This is a huge step towards a semantic-type application which could use the very latest information in a presentation (live stock reports, automatically-updated images, up-to-date contact information for companies…).

Finally, this is platform agnostic. It’s on the web, so you can use it on the web. Although there is an offline reader for download, you can play it using just flash seamlessly. No longer will you have to make sure the place’s projector will talk to your laptop (or like me, that the laptop they provide has a reader for your presentation ;~)). It’ll run on Linux, Mac, and Windows!

There is one, only one, concern of mine, though, That’s that when you click to advance a slide, your curser turns into a clock and you have a bit of a delay. This could be incredibly annoying for time-critical presentations or animations. We’ll just have to see how well this bears out in a trial, though.

Hulu, News Corp, and the Web (2.0?)

// November 28th, 2007 // Comments // Web 2.0, review, tech

hulu_logo1 I know this is behind the game, and that the bleeding edge of blog reviews has moved well beyond online streaming service Hulu (even though it’s not yet out to the public). But I received my beta invite last week and have had all this time to play around with it.

My initial thoughts: none.

No, not one initial thought. Hulu doesn’t work in the UK. They don’t tell you: "Hey, if you live in the UK, you will be able to access and begin your Hulu experience, but when you choose a show to stream, you’ll be disappointed. Have a nice day." You have to jump through all the Beta hoops to get there first.

Now, I know I should have known better, being a generally web-savvy chap. But after a few pre-reviews of the Hulu service, I decided not to read any more blogs about it until after I’d tried it out myself. I knew not to expect too much, after reading the last review over at Between the Lines , but I wanted my own experience.

Since then, I’ve found dozens of blogs about how bad it is that Hulu doesn’t work in Europe. Aside from whingeing about the lack of support, I can’t really think of anything more to write about Hulu (apart from its ridiculous, trying-too-hard-for-the-Web-2.0-market name).

But, doesn’t this kind of go against point of the web? The idea that we can make connections, share content, stream and connect?

The principle of the internet is broken by this experiment, and I don’t think a platform intended to be a YouTube killer should ever have been trialled in a geographically-limited network. Sure, I understand private Betas, but why limit this to the States? I don’t think News Corp really gets the Web 2.0 thing. In fact, I wonder if they really get the internet?

It reminds me of LaunchCast (now Yahoo Music). When I first launched the player, all the content was free, and there was absolutely loads of it. I was thrilled! Over months, however, content became harder to find due to advertisement interruptions and restrictions on skipping tracks. Suddenly, Launch re-directed to Yahoo, and I could no longer skip any content without upgrading to a premium service which hadn’t existed before. Then, when I moved to Britain, all the content was unavailable apart from a limited selection which I can only presume was intended for a British audience. (Don’t think my mates here would have agreed in a focus group!)

I haven’t used a yahoo service since. No, seriously, I haven’t used Yahoo. As soon as Konfabulator was purchased by Yahoo, I uninstalled it. I was all set to set up a Flickr account, when I found out it was Yahoo. (I might go back on that one, once I get a decent digital camera.)

This wasn’t really a boycott so much as a pre-emptive decision. I know that as soon as Yahoo gets a hold of a service, its user-friendliness will dissolve into advertisements and ‘premium services’ (a contradiction in terms!) This is what Hulu reminds me of. An attempt at grabbing a market instead of a well-thought-out startup trying to sell a genuinely good service and make a profit on its quality.

What is Web 2.0? Hulu doesn’t know, and it makes me think that News Corp hasn’t really got its head round it at all. I shudder to think what’s going to happen with LinkedIn.

Guest Blogger

// November 26th, 2007 // Comments // blogging, tech

image The good folks over at ZDNet.com have published a couple of posts from my blog. In a bid to increase the scope of their topics, ZDNet have created a blog called Web 2.0 Exlporer, which is made up of guest bloggers’ posts. In this blog, two articles of mine have been posted. Please feel free to go and have a look (though it might be boring reading it twice!)

How Smart Can a Link Be?

Web 2.0- Don’t call it that!

Let me know what you think (either using ZDNet’s TalkBack feature or my Contact Form)!

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